Technology Support

Technology Support

Technology FAQs for Students & Parents/Guardians

Here you will find answers to the most common questions CCPS receives in response to technology used as part of online instruction. If the answer you are looking for cannot be found within this FAQ list, please contact Tech Support via email at or via phone at 443-550-8146. Summertime phone hours are Monday through Thursday from 8 a.m.−4 p.m. Please have your student's name, school ID number, grade, and school information ready so that we can assist you as quickly as possible.

Question Answer
How do I log in to my CCPS Device? To log in to your CCPS Device you will select “Other User”. Students log in using “s” followed by their 5-digit student ID (s12345). The default password is their birthday in the following format: MMDDYYYY. For example, a student born on September 1, 2010 would have a default password of 09012020. Some middle school and high school students may have changed their default password in Office365. Elementary students are not able to change their passwords.

*Note the first time you sign into the device it must be connected to the internet.
My password is not working.
What do I do?
High school students have the ability to reset their own password using the Self-Service Password Reset. If you are unable to reset the password yourself, contact with your student ID to request us to reset it for you.

Elementary and middle school students will have to request their password to be reset by emailing the Help Desk at They must provide their student ID and password. The student’s password will then be reverted to his/her 8-digit birthdate.
How do I log in to HAC? Students:  HAC uses the same login and password as your CCPS device. It is “s” followed by the 5-digit student ID and your email password.

*Note: Elementary school students do not have HAC accounts.

Parents:  The HAC Login page provides information to parents for setting up accounts and signing in.
How do I log in to Schoology? Students: Schoology uses students’ full Office365 account credentials: Username: “s” and your student ID, followed by (ex.
The password is the same as your CCPS device, Office 365, and HAC password.

Parents: Log in to Schoology via the Schoology for Parents webpage.
My student has not received a device.
How can I request one?
Come to the IT Trailer behind Calvert Elementary and fill out a form with your student’s ID. We will then provide you with a device.

The trailer is located on Adderton Drive off Dares Beach Road. Follow the first driveway on the left.

Go to Calvert Elementary by following directions to 1450 Dares Beach Rd, Prince Frederick, MD 20678. Pass the school and look for Adderton Drive on the left. Take the first driveway on the left. Park in the field before the trailers and walk back to the trailer. The red arrow in the picture below shows the left-hand turn from Dares Beach Rd. onto Adderton Drive and the driveway to access on the left.

Aerial view location of IT trailer with red drawn arrow indicating driving path to take. Indication of alternative field parking.
I have limited or no internet access.
What can I do?
Internet Options for Virtual Learning
Is internet content filtered on devices? When using the internet connection provided by CCPS (in other words, when you are on the CCPS network), all devices use CCPS internet content filters. This means that CCPS can block out most inappropriate content. When devices are not using the CCPS internet connection (such as on a home network), access is determined by the subscriber to the internet. Parents should work with their internet service provider to ensure filters are on their network. Some examples of devices that may require filtering include: smart phones, gaming systems, tablets, laptops, desktops.

If Comcast is your internet service provider, please refer to Comcast Parental Controls Setup Information to find out how to filter the internet content on all devices used in the home (e.g., phones, tablets, PCs, laptops, etc.).

If you have a different internet service provider and they are unable to provide any content filtering options, CCPS recommends using OpenDNS as a content filter for devices on your home network. With OpenDNS, basic filtering is free of charge. The following explains how OpenDNS works and includes instructions for parents on how they may set it up on their home network: Securing Your Home Internet with OpenDNS
Our CCPS device is not working or is broken. How do I get it fixed? Send an email to and provide the student’s name, student ID, grade, school, and a brief explanation of the problem with the device.
How do I perform Windows Updates on my device? To manage your options and see available updates, Check for Windows Updates. Accept the security prompt to open the update screen.

Alternatively, you may select the Windows Start button, and then go to Settings > Update & Security > Windows Update.
How do I update Microsoft Teams? In Teams, select the User Icon in the top right. This will be your picture or your initials. Select Check for Updates.

Teams screenshot on where to check for updates
How do I log into Microsoft Teams Desktop? The Microsoft Teams desktop client should automatically start when you turn your computer on. It should also log in with the credentials that you used to sign into the device. If this has not happened, try restarting your device first.

Should Teams not sign you in automatically, you may manually do this with your Office365 credentials (see image below).

Microsoft Teams desktop login screen

If you still have issues, please email with the student’s name, student ID, and an explanation of the problem.
How do I open Microsoft Teams Desktop Client? Select the Windows icon in the bottom left of the screen (Start menu). You should see the Teams icon in this menu which you can click on.

Windows Start Menu with Microsoft Teams tile location indicated with red outline

If you do not see it in the start menu, you may download and install it here:

If those options do not work, please email with the student’s name, student ID, and an explanation of the problem.
I am still having issues and need more help. For fastest service, email us at:
Please provide the student’s name, student ID, grade, and school.

Or reach us via phone:
CCPS Device Help 443-550-8146

Summertime Phone Hours
Monday-Thursday from 8 a.m.− 4 p.m.

Summertime IT Trailer Hours
Monday-Thursday from 8 a.m.− 3:30 p.m.
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